Delivery & Returns
Delivery
All our items, apart from wedding stationery (unless a sample has been ordered), are sent by Royal Mail 1st class and should be received within 24-48 hours of dispatch.
We cannot take responsibility for any delays to orders after they have been dispatched. Goods must be checked on delivery for any damage and if any goods are not in a satisfactory condition you must notify us within 5 working days. The customer must endeavour to notify Let Love Sparkle Design as soon as possible if goods are not received.
The majority of wedding stationery orders are sent using tracked DPD Local.
Returns
Non-personalised items
If you are unhappy with your non-personalised purchase please return it within 28 days of receipt for a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it and must also be in the original packaging. To initiate a return please email katie@letlovesparkledesign.co.uk with your order number and refund in the subject line. Once the returned item(s) has been received we will process the refund. Please note that postage and shipping costs are non-refundable.
If your order is damaged or faulty please notify us by email within 5 days of receipt. Any damaged or faulty items must be returned to us to be checked before a refund can be processed.
Our returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
This does not apply to personalised wedding stationery and/or personalised orders. Let Love Sparkle Design will not cover the cost of reprinting and shipping orders due to any errors you have approved, nor will a refund be issued. However, we are happy to correct and reprint any errors made on the part of Let Love Sparkle Design as quickly as possible and will send any reprinted stationery out quickly and efficiently.